Customer Relationship Management (CRM) is a future facing marketing automation platform. It disintermediates and allows multiple participants (brands, channels and consumers) to create an eco-system to connect directly to interact with each other and create and exchange value. In this platform multiple vendors can sign up and use their internal activities. Like Lead generation, Work status, Accounts, Various reports, Dashboard.
- Sales, Marketing,Accounts and Support Processes
- Lead Generation and Lead Management
- Customer and Prospect Management
- Customer Related Information – Sales Order History
- Customer and Location Related Information – Support Cases
- Opportunity Management and Forecasting
- Marketing
- Production
- Accounts
- Customer Support
- Reports & Dashboards
